Question 1

Do I need a referral to book a physiotherapy appointment?

Accepted Answer

No referral is required. You can book directly with us online, by phone or WhatsApp.

Question 2

Do you claim from medical aid?

Accepted Answer

Yes. We submit claims at scheme rates to most major medical aids. A shortfall may apply.

Question 3

What should I bring to my first session?

Accepted Answer

Bring your ID, medical aid card (if applicable), any relevant scans or reports and comfortable clothing.

Question 4

How long is a typical session?

Accepted Answer

Initial consultations are 60 minutes; follow ups are typically 45 minutes.

Question 5

Do you offer home visits?

Accepted Answer

Yes, Physio@Home is available across Johannesburg, Pretoria, Centurion and Midrand. Travel fees may apply.

Question 6

How do I reschedule or cancel?

Accepted Answer

Use the link in your confirmation email, or contact us on 064 873 3990 at least 24 hours in advance.

Question 7

Do you treat children?

Accepted Answer

Yes, we treat patients of all ages including paediatric neurological rehabilitation.

Frequently asked questions